Terms & Conditions

1. Introduction

Welcome to Urban Clothing, Duke. These Terms & Conditions govern your use of our website and the purchase of products available through our online store.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

You must provide accurate and complete information when creating an account or placing an order on our website.

By using our website, you confirm that you are legally capable of entering into a transaction under applicable law.

If you are using the website on behalf of another person or organization, you confirm that you have the authority to do so.

3. User Account

Some features of our website may require you to create an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur through your account.

You agree to notify us promptly if you believe that your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or applicable law.

4. Products & Pricing

We make reasonable efforts to display accurate product descriptions, images, sizes, colors and prices.

However, product colors may appear slightly different depending on your device or screen settings.

Product availability may change without prior notice. We reserve the right to discontinue products at any time.

Prices displayed on the website may be changed at any time. Any applicable taxes, shipping charges or additional charges will be displayed where applicable.

5. Orders

When you place an order, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation through the contact information provided by you.

An order may be cancelled by us in circumstances such as:

• Product being unavailable.
• Incorrect product or pricing information.
• Suspected fraudulent activity.
• Incorrect or incomplete customer information.
• Other circumstances that prevent us from fulfilling the order.

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our refund process.

6. Payment

We may provide multiple payment options depending on availability, including:

• Credit and debit cards
• UPI
• Net banking
• Digital wallets
• Cash on Delivery, where available

Payments may be processed through third-party payment service providers.

You agree to provide valid and accurate payment information when completing a purchase.

7. Shipping & Delivery

We aim to process and dispatch orders within the estimated time displayed on the website.

Delivery times may vary depending on the delivery location, availability of products, courier services, weather conditions and other circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address.

If an order cannot be delivered because of an incorrect address or unsuccessful delivery attempts, additional charges or restrictions may apply according to our shipping policy.

8. Returns & Exchanges

We accept returns or exchanges only where the product satisfies the conditions specified in our Return & Refund Policy.

Unless otherwise stated, returned clothing should:

• Be unused and unworn.
• Not have been washed or altered.
• Have the original tags attached.
• Be returned with the original packaging where applicable.

Certain products may not be eligible for return or exchange due to hygiene, customization or other applicable restrictions.

Please check our Return & Refund Policy before placing an order.

9. Cancellation & Refunds

Order cancellation may be permitted before the order reaches a certain stage of processing or dispatch.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Approved refunds will generally be processed through the original payment method where possible.

The time taken for the refund to appear in your account may depend on the payment provider or financial institution.

10. Intellectual Property

All content available on this website, including but not limited to:

• Logo and brand name
• Product photographs
• Website design
• Text and descriptions
• Graphics and illustrations
• Website code and functionality

is owned by or licensed to YourBrand, unless otherwise stated.

You may not reproduce, distribute, modify, copy or use our content for commercial purposes without prior written permission.

11. Prohibited Activities

You agree not to use our website for any unlawful or unauthorized purpose.

Prohibited activities include:

• Attempting to gain unauthorized access to our systems.
• Using the website for fraudulent transactions.
• Uploading malicious software or harmful content.
• Interfering with the operation of the website.
• Using automated systems to collect website data without permission.
• Impersonating another person or organization.

12. Limitation of Liability

We make reasonable efforts to keep our website accurate, available and secure. However, we do not guarantee that the website will always be uninterrupted, error-free or completely secure.

To the extent permitted by applicable law, we will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes your acceptance of the updated terms, to the extent permitted by applicable law.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India, subject to the applicable jurisdiction and mandatory consumer protection laws.

Any disputes arising in connection with the use of this website or purchase of products shall be subject to the applicable courts or dispute-resolution mechanisms.