Privacy Policy

1. Introduction

Welcome to Urban Clothing, Duke. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, create an account, place an order or interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us when you use our website.

Personal Information

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Account information
• Order and purchase information

Technical Information

When you access our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device information
• Operating system
• Website activity

3. How We Use Your Information

We may use the information collected for the following purposes:

• To create and manage your account.
• To process and fulfill your orders.
• To deliver products to your address.
• To process returns, exchanges and refunds.
• To provide customer support.
• To send order confirmations and updates.
• To improve our website and services.
• To prevent fraud and unauthorized activities.
• To comply with applicable legal requirements.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers who help us operate our business, such as:

• Payment processing providers
• Shipping and delivery partners
• Website hosting providers
• Email and communication service providers
• Analytics and technology providers

We may also disclose information where required by law or to protect our legal rights, customers or business.

5. Cookies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us remember your preferences, maintain login sessions, understand website usage and improve our services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes and comply with applicable legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including:

• Requesting access to your personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of certain information.
• Withdrawing consent where applicable.
• Requesting information about how your data is used.

To exercise an applicable privacy right, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be posted on this page with a revised "Last Updated" date.